Social media management

Your business needs an effective social media presence to help boost referrals, build relationships, support your customers, and increase brand awareness.

All of which works towards your main goal: closing sales, getting your name out there, or connecting with potential leads.

Our social media management services will help you do just that. We won’t leave you to fend for yourself in a Zuckerberg vortex, either – we’ll work with you, one post and hashtag at a time.

We’ll help you create a social media marketing strategy, roll it out, and manage your channels so that customers – and potential customers – engage with your brand.

Our social media management services include:

Social media audit

If your brand is already using social media we’ll see where things can be improved, how users engage with you, and what your competitors are doing. We’ll use international best practices to help inform our strategy going forward.

Social media strategy

We’ll work with your team to develop a social media strategy that is tailored to your business’s unique personality and activities. We’ll plan ahead – even a year in advance – to run strategic social media campaigns with measurable goals, using Facebook, Instagram, Twitter, YouTube, LinkedIn, or even TikTok.

Content creation

We know you don’t have time to fiddle around with social updates – we’ll take care of that. We also know what times are best to publish to get the most traction out of your posts. Need a boost to get that extra exposure? We can do that too.

Community management and online reputation management

What people say about your brand is critical. We’ll help to manage your online presence, and we’ll make sure your audience knows there is an actual person behind the account to listen and assist. We’ll attend to any complaints, queries and compliments professionally, making sure your customers know that you care. We will also keep our eyes open for opportunities to engage with influencers, brands, competitors, customers, and brand ambassadors to drive engagement even further.

Analytics and reporting

Algorithms change but we’ll extract data to understand what your audience responds to – and what drives sales – in order to guide a continuous strategy of improvement.

With over two billion monthly users on Facebook, one billion monthly users on Instagram, and 330 million tweeters on Twitter, can you afford for your business not to be leveraging social media marketing?

P.S. Have any questions about social media management? Pop by our offices in Woodmead, Sandton – we’re friendly and we’ve got good coffee.